We are living in exponential times in regards to growth of information technology. New developments that are occurring on an annual basis simply dwarf the developments in prior centuries. With this being understood, the need for IT sub-specialization and ongoing education is imperative. You wouldn’t want a family doctor performing open-heart surgery; likewise, you shouldn’t want a junior IT staff person managing the complex array of servers, networks, backups, and firewalls your organization relies upon. IT systems make or break organizations every day in our global, competitive marketplace. Taking the time to invest in your IT infrastructure and system is crucial, and it takes asking only a few questions to start heading in the right direction.
- Have any operational mishaps or warning signals been noticed?
- Who are the key IT personnel, and what ongoing training do they receive?
- What documentation regarding IT is performed?
- Where are the key storage areas for backups and archives?
- Where are key resources and staff located?
- What happens if a system failure occurs after hours?
- How do your clients or suppliers respond if no one answers communications?
- How often are updates performed?
- What protections are in place if a power outage occurs?
- How often are outside assessments and audits performed?
For more information, see my book www.ITSurvivalGuideBook.com